Returns & Refunds
Last updated: 2026-01-30
Contact: hello@attach-corezone.one
Back to top1. Eligibility
Refund eligibility depends on whether you purchased directly from MetricHarbor or from a listed provider. Where MetricHarbor invoices you, you may request a refund within fourteen days of payment for digital introductions that have not yet delivered personalized scheduling, unless an exception applies. Provider-led programs follow the provider’s published policy, which we link in your order acknowledgment. Enterprise agreements override these defaults when signed.
2. Exceptions
Non-refundable items may include customized curricula already delivered, event seats within seven days of start, or services explicitly marked final sale. Partial completion may convert refunds into credits. Third-party travel or venue fees arranged on your behalf follow vendor rules. If force majeure cancels an event, we offer rescheduling first. Fraudulent chargebacks may void goodwill credits. Digital assets downloaded in full are generally ineligible once accessed.
3. Timeframe
Approved refunds are processed within fourteen business days of decision using the original payment method when technically possible. Payment network timing may add settlement time. Credits may be issued faster upon request. Korean consumers retain statutory cooling-off rights where applicable to distance contracts; we honor those timelines and documentation requirements. Extensions may apply during holidays with notice. Pending disputes pause clocks until good-faith resolution attempts conclude.
4. Contact
Email hello@attach-corezone.one with order references, participant names, and reason for the request. Attach invoices if available. We may schedule a short call to confirm details. Postal options exist for formal notices as required by law. Enterprise customers should copy their account executive. We confirm receipt within two business days. Incomplete requests may be delayed until information arrives. Keep correspondence polite and specific to expedite review.
5. Process
We verify purchase records, check delivery status, and apply the correct policy tier. If eligible, our billing desk issues payment reversal or credit. If denied, we provide written reasons and escalation path. You may accept a partial credit instead of waiting for a full investigation outcome. Internal audits sample refund decisions quarterly. Providers are notified when their programs are affected so they can update rosters. Documentation is stored per retention rules.
6. Scope
This policy covers fee introductions and coordination services from MetricHarbor. It does not reshape independent contracts you sign with training partners. Bundled hardware or books ship under carrier policies. Taxes follow local invoicing rules; refunded amounts match taxable charges unless external reviewers direct otherwise. Currency conversions use published payment-network reference points on processing day. Translation fees for custom materials may be non-recoverable if work completed.
7. Chargebacks
Please contact us before initiating chargebacks so we can resolve issues quickly. Unfounded chargebacks may lead to account suspension and recovery of fees. We supply evidence to processors when disputes arise in good faith. Consumers retain the right to lawful claims. We document communications to prevent duplicate refunds. Enterprise accounts follow negotiated dispute clauses first. Fraud monitoring may delay high-risk refunds briefly while verified.
8. Credits
Credits expire twelve months from issuance unless noted otherwise. They are non-transferable except with written approval. Credits apply to future MetricHarbor-coordinated programs, not arbitrary cash withdrawals. Combining credits with promotions may be restricted. Lost codes are reissued after identity verification. Tax treatment follows local rules; consult your internal allocation owners. Unused credits may be donated to scholarship pools if you opt in.
9. Recordkeeping
We retain refund decisions, communications, and payment references for seven years where commercial law suggests. You may request summaries for internal audits. Data minimization applies; unrelated personal details are redacted in shared logs. Providers receive the minimum necessary to adjust seats. After retention expires, records are securely deleted. Archival media may persist briefly in backups. Legal retention holds supersede deletion schedules when required.
10. Consumer Rights (Korea)
Consumers in Korea may have rights under the Act on the Consumer Protection in Electronic Commerce and related regulations, including withdrawal rights for certain distance contracts with exceptions for digital content that has begun with consent. We provide required disclosures in confirmations. If you believe a statutory right was infringed, you may contact the Korea Consumer Agency. We cooperate with mediation where appropriate. Nothing in this policy limits non-waivable protections.
11. Good Faith
We aim to resolve refund requests transparently. Abusive patterns, such as repeated enroll-and-refund cycles without participation, may trigger review. Honest mistakes receive pragmatic fixes. We may offer make-good workshops instead of cash when outcomes align better for teams. Feedback from refund requests informs provider quality reviews. Thank you for treating staff respectfully during stressful scheduling conflicts.